Shipping & Return Policy

Here at Bon Bon we want you to love what you purchase from our Site. If you are dissatisfied with your purchase, we’ll be happy to return the product for a full refund or store credit, subject to this policy.

FINAL SALE

The following product categories are FINAL SALE at point of purchase:

• Accessories
• Books
• Feeding
• Gift Cards
• Personalized
• Toys
• Swimwear

TIME TO RETURN

Subject to our return limitation (listed below), all products that are not final sale have the following amount of time to be returned:

• IN PERSON PURCHASES ARE NOT REFUNDABLE. However, products may be returned for a store credit within 7 days of purchase. 
• ONLINE PURCHASES are eligible for a refund, if you email us at returns@bonbonshoppe.com within 7 days of receipt and the product(s) are shipped back to Bon Bon Shoppe within 10 days of order delivery. Original shipping charges are not refundable.

RETURN LIMITATIONS 

Return will be REFUSED if:

• clothing appears worn, washed or altered;
• non-clothing products appear used, damages or not in original condition; or
• you do not have a receipt or other proof of purchase.

Return are NOT ELIGIBLE FOR REFUNDS, but are eligible for STORE CREDIT if:

• products were purchased in person;
• products were discounted (excluding welcome promotion); 
• products were on sale at the time of purchase; or
• original form of payment is not available.  

Return will be subject to a 10% RESTOCKING FEE if:

• products is not in their original packaging; or 
• product tags are not still attached.

HOW TO RETURN ONLINE PURCHASES

Customers are responsible for return shipping costs. Alternatively, online orders can be returned at Vida Moulin (at the address below) in Phoenix, AZ. International customers are liable for customs fees, duties, or tariffs that may incur during the shipping process. 

Damaged Items should be reported to customer service immediately (before returning the product) to ensure your refund or exchange is properly processed.

Please Ship Your Return Package To:

Refunds Processing Time

If your package arrives at Bon Bon Returns Department within the timeline specified above, your refund will be processed in the original form of payment within 3-5 business days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Bon Bon.

If any products do not meet our return eligibility requirements, you will be contacted, at the email you provided at the time of purchase, and the non-eligible products will be returned to you immediately at your expense. In such an event, no refund or store credit will be offered.

EXCHANGES

We do not offer exchanges (unless the product is damaged), customers must purchase the alternative size or color they would prefer on the Site and return the original product.

MISSING PACKAGES

We are not liable for missing packages once tracking provides confirmation of delivery to the provided address.

ORDER ADJUSTMENTS

We are unable to make any adjustments to orders or apply any discounts after an order has been shipped. 

PROMOTIONAL DISCOUNTS

Only one promotional discount code can be applied to an order at any time. If there is a misapplication of promotional discounts, Bon Bon may adjust the order amount or cancel the order.

GIFT CARDS

Gift cards purchased or received through store credit are valid for 3 years from creation. Gift cards if lost, stolen must be able to be verified with an account name and number to be recovered.

CONTACT US

Please contact our customer service if you have any questions: hello@bonbonshoppe.com